Hassle-Free Returns: Our Commitment to Customer Satisfaction

ZenShop provides a customer-friendly return policy that allows you to return unworn and unused items within a 30-day period. This policy is designed to ensure that you are completely satisfied with your purchase. If you find yourself needing to return an item, the process is straightforward and can be completed in just a few simple steps.

1. First, you will need to log in to your ZenShop account. Once you are signed in, navigate to the section labeled "My Orders." This area contains a comprehensive list of all your recent purchases, making it easy for you to locate the item you wish to return.
2. After finding the specific item you want to return, click on the option labeled "Request a Return." This action will initiate the return process, allowing you to formally notify ZenShop of your intention to send the item back.
3. Next, you will be guided through a series of on-screen instructions that will help you generate a return label. This label is essential as it provides the necessary information for the courier to process your return efficiently.
4. Once you have obtained the return label, carefully pack the item to ensure it is secure during transit. It is important to protect the item from any damage while it is being returned. After packing, you can drop off the package at the designated courier service specified in the return instructions.
5. Finally, after ZenShop receives and inspects the returned item, they will process your refund. This typically occurs within 7 business days, ensuring that you receive your money back in a timely manner. This efficient process is part of ZenShop's commitment to providing excellent customer service and satisfaction.